All health services should be delivered with dignity, care, skill and respect in accordance with the Health and Disability Commissioner(HDC) Code of Health and Disability services consumers’ rights HDC Know Your Rights

Discuss with Practitioner 

If comfortable doing so, you may take it up directly with the practitioner who provided the service. Client feedback is an important part of self-improvement. The provider may be unaware of your issue and may welcome an opportunity to correct and improve their service.

Speak with respective professional Governing Bodies 

The following professional Governing Bodies can be contacted directly on the following links.

Massage NZ (MNZ) MNZ Contact Page or MNZ Complaint Process


Acupuncture NZ (AcNZ) AcNZ Contact Page or AcNZ Complaint Process


Osteopathic Council NZ (ONZ) OCNZ Contact Page or OCNZ Complaint Process


As a health professional body, they will have a process for investigating complaints against their members.  A formal complaint would normally need to be in writing - via letter or email.

Contact the Health and Disability Commissioner (HDC)

You can directly contact the office of the Health and Disability commissioner (HDC) HDC Website   


Any written complaint is likely to include:

  • The names of all the people involved, including any witnesses, the date(s) that the incident(s) occurred;

  • The place(s) where the incident(s) occurred;

  • A description of what happened including the factors that led you to complain;

  • Whether you let the practitioner know of your complaint. If so, his/her response;

  • Permission for release of your clinical notes to assist the inquiry

  • Any additional information that will assist an investigation.

On lodging a formal complaint with the Health & Disability Commissioner or professional Governing Body, you will be informed of the assessment process, and when you can expect to be updated on its progress.